ISO 21401:2018 Tourism and related services
— Sustainability management system for accommodation establishments — Requirements
Tourism is one of the world’s largest and fastest-growing economic sectors, with billions of people travelling each year. Tourist accommodation is one of the biggest players. Accommodation facilities are central to any tourism activity and therefore hold immense potential for improving their impact on the environment, promoting social exchange and contributing to local economies in a positive way.
Developed by ISO technical committee ISO/TC 228, ISO 21401:2018, Tourism and related services – Sustainability management system for accommodation establishments – Requirements has been published in Dec 2018. ISO 21401 specifies the environmental, social and economic requirements for implementing a sustainability management system in tourist accommodation. It addresses issues such as human rights, health and safety for employees and guests, environmental protection, water and energy consumption, waste generation and the development of the local economy.
This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence. Hotel is a typical accommodation establishment.
This document is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to:
a) implement, maintain and improve sustainable practices in their operations;
b) ensure conformance with its defined sustainability policy.
ISO 21401 will benefit accommodation facilities, such as hotel, by strengthening their management and improving their reputation, while providing better-quality services to clients and improving relationships with suppliers, employees and the local community.