Privacy Policy 隱私政策2018-05-29T11:21:41+00:00

Privacy Policy

 

When you use ours services, you entrust us with personal information (Personal Data). This Privacy Policy sets out what information we collect, and how we use it.

 

  1. Commitment to Protect Your Privacy

We are committed to protecting your Personal Data and your privacy.

The laws of certain countries require us to provide you with additional information about our processing activities and we have included separate appendices to deal with these. As well as this document, please refer to the appendices which apply to you.

We will notify you of any changes to our Privacy Policy, including by posting the revised policy at this website. The changes will be effective from the date of posting.

 

  1. The Personal Data We Collect

As necessary for good service to you, we will collect and process some or all of the following Personal Data about you:

(a) Information about you, such as name, contact information, and employment

(b) Your payment details

(c) Information in relation to the service to you

(d) Information about your transactions with us

(e) Information about your use of ours products and services

(f) Your interests, preferences and opinions

(g) our interactions with you

(h) Survey information

(i) Your use of our website, apps and social media platforms

 

  1. How we collect Personal Data

3.1 We will collect some Personal Data from you directly. We may collect other Personal Data from third parties including, such as:
(a) the agents and other persons that interact with us on your behalf; (b) our service providers and agents such as our contracted auditing/training partners and auditors/trainers; (c) other certification bodies and customers; (d) our third party marketing partners; (e) ours partners for audit, certification, and training service; (f) operators of our loyalty programmes, if applicable; (g) organizations which conduct credit, fraud, and other due diligence checks; (h) government or regulatory bodies; and (i) providers of third party websites, apps and social media platforms.

3.2 If you provide us with information about other individuals, you must tell those individuals in advance and let them know this Privacy Policy.

 

  1. Why we collect and use Personal Data

4.1 For good service to you, here are some of the ways we will use your Personal Data:

(a) To provide our products and services to you

(b) To tailor and personalise our products and services to you

(c) To provide customer support

(d) For marketing purposes

(e) To operate and facilitate your participation in our loyalty programmes, when applicable

(f) For social interactions

(g) To improve our products and services

(h) To comply with our legal obligations and for safety and security purposes

(i) For legal and administrative purposes

 

  1. Who we share Personal Data with

In certain circumstances, we will provide or make accessible your Personal Data to third parties as described below:

5.1 our service providers, and members or licensed partners of the DQS group who process personal data on our behalf for the purposes described in section 4

5.2 Third parties such as accreditation/recognition and regulating bodies related to the service to you

5.3 our third party partners for audit, certification and training service related to you

5.4 our third party partners, for marketing purposes

5.5 our Loyalty Programmes

5.6 Government and regulatory bodies

 

  1. Marketing

6.1 We may use Personal Data for marketing and promotional purposes, including
(i) for sending or showing you updates on latest standards, training courses, news, offers and promotions in connection with our products and services
(ii) for tailoring and tracking your interactions with internet advertisement and links from third party websites to our website.

6.2 We may also use Personal Data to analyse our customers’ preferences and market trends and derive insights, which we may use to tailor the types of products and offers present to you. This may involve our combining Personal Data that we hold about your use of our services with information that we have collected about your web usage. We may also combine information that we have collected about you with information that we have collected about our other customers in order to derive these insights and establish market trends. We may use these insights for marketing and promotional purposes. We also use advertising services and products provided by third party service providers (such as marketing agencies and social media platforms) for marketing and promotional purposes, which may involve our sharing Personal Data that we hold about you with them.

6.3 We may communicate marketing and promotions to you by post, telephone, email or online approach and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.

6.4 We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out in paragraph 8 below.

6.5 Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about the ordered service to you. If you maintain a Registered Account holder at our websites or current user of our service, you will also continue to receive administrative emails and updates to our services.

 

  1. Transmission, storage and security of Personal Data

7.1 IT Security

No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion.  However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Data in accordance with the requirements of data protection legislation.

All Personal Data we collect about you is stored on our or our subcontractors’ servers of appropriate controls. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Datato those persons who need to use it for the purpose(s) for which it was collected.  You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of.  In particular, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile applications, we ask you not to share a password with anyone.

7.2 Exporting your Personal Data

For our service, data storage/backup, website maintenance or software problem fixing purpose, your Personal Data may be transferred to suitable service providers, including those outside the country in which you or we are located, where the level of data protection may not be equivalent.

7.3 Retention period

We will retain your Personal Data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose (for example where we are required to retain personal data for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements).  Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised (and the anonymised information will be retained) or securely destroyed.

 

  1. Your rights and contacting us

8.1 General rights

You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you and correct any inaccuracies. We may charge a reasonable fee for the processing of any data access request. While our business is operated according to the local laws and other applicable regulations, you also have the right to raise a complaint about our processing with the data protection regulator in your jurisdiction, if applicable.

8.2 Right to opt out of direct marketing

You have the right to ask us not to process your Personal Data for direct marketing purposes.  You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data.  You can also exercise the right at any time after we have collected and used your Personal data for direct marketing purposes by:

(a) following the opt-out instructions contained in the relevant communications; or

(b) updating your email subscriptions at our websites.

We will take reasonable steps to try and ensure that your Personal Data is accurate.  To help us do this, please notify us of any changes to your Personal Data.

8.4 Contacting us

Refer to the Contact Us page at our website for our latest contact information.

 

  1. Use of Cookies

9.1 Purpose

Our websites use cookies which help us to improve customers’ experience of our websites.

9.2 Consent

By using this website, you consent to the use of cookies in accordance with this Privacy Policy. You should have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.

9.3 Disabling cookies

If you do not agree to the use of these cookies please disable them by reference to the instructions for your browser set out here of sources operated by external parties. Please note that some of the services will not function so well if cookies are disabled.

Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of this website and the services provided on this website.

After your initial visit to this website we may change the cookies we use.

9.4 What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the website, your browser may receive cookies from several sources.

Cookies are useful because they allow a website to recognize a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).

9.5 Google Analytics

Tools used on this website include Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “Cookies”, text data that is stored on your computer and which enables an analysis of your use (frequency, navigation, links, preferences etc.) of this website. The Cookie-generated information on your visit to this site (including your IP Address) is transferred to a Google server for storage. Google uses this information to evaluate your use of the website, draw up reports on the totality of activity on the site for the site’s webmaster and for the purposes of further advancing and refining Internet services. Google may provide such information to third parties for contracted data processing. For more detail on this, please read Google’s general terms of business at http://www.google.com/policies/terms.

 

  1. Links to Other Sites

This website contains links to other sites that are operated by third party companies with different privacy or cookies practices.  You shall remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

 

This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

Revised on 25 May 2018.

 

私隱政策

當您使用我們的服務時,您會將個人資料交託予我們。我們的私隱政策列明我們收集的資料,以及使用資料的方式。

 

  1. 保障私隱之承諾

我們致力保障您的個人資料及私隱。 我們將通知您有關我們的私隱政策的任何更改,方式包括在本網站發佈修訂政策。變更將由發佈日期起生效。

 

2.收集的個人資料

基於提供優質服務的需要,我們將收集和處理以下關於您的部分或所有個人資料:

(a) 關於您的個人資料,例如姓名、聯絡資料、和僱傭資料

(b) 您的付款資料

(c) 與爲您提供的服務相關的資料

(d) 您與我們的交易資料

(e) 有關您使用我們產品及服務的資料

(f) 您的興趣、偏好及意見

(g) 我們與您之間的互動

(h) 調查資料

(i) 您對我們的網站、應用程式及社交媒體平台的使用

 

  1. 收集個人資料的方式

3.1 我們將直接向您收集某些個人資料。 我們將從以下第三方收集其他個人資料:(a) 代您與我們互動的代理和其他人士;(b) 我們的服務供應商及代理,例如我們的合約審核/培訓機構和審核員/培訓講師;(c) 其他認證機構和客戶;(d) 我們的第三方營銷夥伴;(e) 我們的審核、認證、和培訓服務合作夥伴;(f) 我們的長久客戶服務計劃的營運商,如有;(g) 提供信用、欺詐及其他盡責審查的合作機構;(h)政府或規管機構;以及 (i) 第三方網站、應用程式及社交媒體平台的供應商。

3.2 如您向我們提供有關其他個別人士的資料,您必須事先告知該等人士,並向其告知本私隱政策。

 

4.收集和使用個人資料的原因

4.1 爲了提供優質的服務,以下是我們使用您個人資料的某些方式:

(a) 為您提供產品及服務

(b) 為您定制個人化產品及服務

(c) 為提供客戶服務

(d) 為營銷目的

(e) 為經營和改善我們的長久客戶服務計劃,如適用

(f) 為社交互動

(g) 為改善我們的產品及服務

(h) 為履行我們的法律義務並遵循安全及保安目的

(i) 為法律及管理目的

 

  1. 共享個人資料的對象

某些情況下,我們將把您的個人資料披露予如下所述的第三方

5.1 就第 4 節所述目的代我們處理個人資料的服務供應商及DQS集團旗下公司成員和授權業務夥伴

5.2與爲您提供的服務相關的第三方,例如認可和監管機構

5.3 與爲您提供的服務相關的第三方審核、認證和培訓夥伴

5.4 負責營銷的第三方夥伴

5.5 我們的長久客戶服務計劃

5.6 政府和規管當局

 

  1. 營銷

6.1 我們可能將個人資料用於營銷及推廣目的,包括
(i) 向您發送或展示有關我們的產品和服務的最新標準、培訓課程、新聞、優惠及推廣消息;或
(ii) 定制和追蹤您與網上廣告以及第三方網站上,與我們的網站鏈接的互動。

6.2 此外,我們可能使用個人資料來分析客戶偏好及市場趨勢,並洞察資訊,以供我們為您定制個人化的產品及優惠。當中可能涉及我們將所持有關於您使用我們服務的個人資料,結合我們就您使用網絡所收集的資料。另外,我們可能將收集所得關於您的資料,結合關於其他客戶的資料,從而洞察資訊並確立市場趨勢。我們可能使用這些資訊用作營銷及推廣目的之用。此外,我們會為營銷和推廣而使用第三方服務供應商(例如營銷機構及社交媒體平台)提供的廣告服務及產品,當中可能包括我們與其分享我們所持有關於您的個人資料。

6.3 我們可能透過郵寄、電話、電郵、或網上方式向您提供營銷和推廣通訊;在適當和必要情況下,我們會徵求您同意,或在收集您的資料時讓您有機會選擇拒絕收取營銷資料。

6.4 我們將在向您發出的任何直銷通訊內,提供取消訂閱或停止收取通訊資料的選擇。您亦可按照以下第 8 段所列資料,聯絡我們以停止收取。

6.5 請注意,如您選擇取消訂閱或停止收取營銷通訊,我們仍會向您發送與你要求的服務相關的資訊。若果您是註冊賬戶持有人或現行服務使用者,仍會繼續收到我們的管理性電郵和服務更新資訊。

 

  1. 個人資料的傳輸、儲存和保安

7.1 資訊科技保安

在互聯網、網站、流動應用程式或透過電郵或其他訊息服務傳輸資料時,不能確保絕對不受入侵。 然而,我們會採取商業上合理的實質、電子及程序保障措施,以按照資料保障規例的要求保護您的個人資料。

我們收集所得有關您的全部個人資料儲存於我們或我們的分包商控制的伺服器。我們存取或使用資料時會遵從我們的保安政策及標準,並僅供需要就收集目的而使用您的個人資料的人士存取資料。 您有責任保密我們向您發送的任何資料,並遵從我們所指示的任何其他保安程序。 尤其當我們向您提供(或您已選擇)存取於我們的網站或流動應用程式以取得某些資料的相關密碼,請勿與任何人士分享密碼。

7.2 輸出個人資料

作爲我們的服務、數據存儲/備份、網站維護、或解決軟件技術問題的目的,您的個人資料可能會轉交至適當的服務提供者,包括那些地處您或我們所在地以外的地方,其資料保障水平未必相若。

7.3 保留期

我們將於資料收集目的以及任何其他允許的相關目的(例如為遵從規管要求,而令需要保留個人資料的期限超出原本資料收集目的所需的時長)而言必需的時限內,保留您的個人資料。 保留期取決於業務需要,您的個人資料再無需要保留後會徹底匿名化(匿名資料將保留下來)或安全銷毀。

 

  1. 您的權利及聯絡我們

8.1 一般權利

您有權(在各種例外情況規限下,並按照您所在國的資料保障法例)存取我們所持有關於您的某些個人資料,並更正任何不準確之處。 我們可能就處理任何資料存取要求收取合理費用。此外,我們的業務運營是基於本地法律和其他適用的法例,您亦有權就我們對於個人資料的處理,向您司法管轄區內的資料保障監管方提出投訴,如適用。

8.2 退出直銷活動的權利

您有權要求我們停止使用您的個人資料作直銷用途。 您可行使權利,在我們收集您的個人資料時指出您不同意接收直銷資訊,以避免資料用於直銷。 另外,您亦可透過以下方式,在我們已收集和使用您的個人資料作直銷後行使權利:

(a) 按照有關通訊中的退出指示;或

(b) 在我們的網站更新您的電郵訂閱選擇。

8.3 更新資料

我們將採取合理步驟,嘗試確保您的個人資料準確。 為此,請在您的個人資料有更改時通知我們。

8.4 聯絡我們

請參閱我們網站的“聯絡我們”網頁,查看最新的聯絡資訊。

 

  1. 網站上的數碼存根使用

9.1 目的

我們的網站使用數碼存根等工具幫助我們提升您使用我們網站的體驗。

9.2同意

使用本網站,即表示您同意根據本私隱政策使用數碼存根。 當您首次到訪本網站,應該會看到有關數碼存根的彈出視窗;雖日後瀏覽網站時不會再出現此視窗,但您可以按照以下指示,隨時撤回同意事項。

9.3 停用數碼存根

若您不同意使用數碼存根,可以到這裡參閱第三方營運商提供的關於停用此功能的資源。請注意若停用數碼存根,部分服務將不能正常運作。

部分瀏覽器讓您選擇拒絕追踪您的互聯網瀏覽活動。停用追踪功能可能會干擾部分網站使用以及網站提供的服務。在您初次到訪本網站後,我們也可能會更改所使用的數碼存根。

9.4 何謂數碼存根?

數碼存根是載有少量資料的文字檔案,於您瀏覽網站時下載至您的裝置。當您再度瀏覽該網域時,數碼存根將會發送回至原網域。多數網頁載有多個網域的元件,因此當您瀏覽網站時,您的瀏覽器可能接收多個來源的數碼存根。

數碼存根有助於網站辨識用戶裝置。數碼存根讓您可以便捷地瀏覽各頁面、記錄偏好以及改善用戶體驗。它亦可以透過追踪您的網頁瀏覽記錄,根據您的興趣定制適合您的廣告。

當您關閉瀏覽器時,臨時數碼存根將自動刪除;瀏覽器關閉之後,長期數碼存根仍儲存在您的裝置內(例如當您返回該網站時,記錄您的用戶偏好)。

9.5 谷歌分析 (Google Analytics)

本網站使用的工具組括 谷歌分析服務。谷歌分析使用數碼存根, 文本資料存儲在您的電腦上, 它可以分析您的使用 (頻率, 導航, 連結, 喜好等) 本網站。您訪問本網站 (包括您的IP位址) 的數碼存根生成的資訊將轉移到谷歌的伺服器以進行存儲。谷歌使用這些資訊來評估您對網站的使用方式, 為網站的網站管理員起草網站的總體活動報告, 並為進一步推進和完善互聯網服務提供參考。谷歌可能向分包商提供此類資訊進行合約的數據處理。有關此問題的詳細資訊, 請閱讀谷歌在 http://www.google.com/policies/terms 上的一般業務條款。

 

  1. 其他網站連結

此網站內含可聯繫到第三方公司營運的其他網站的連結,而每一連結網站均有其不同的私隱政策。 當您離開我們的網站時,應保持警覺,並閱讀其他網站的私隱政策。 我們對您向第三方提交或從第三方收到之個人資料不會作出任何監控。

 

本通知原文以英文撰寫,並可能翻譯成其他語言。如本通知的英文版本與其他譯本有任何歧異,一概以英文版本為準。

更新日期: 2018 5 25 日。

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