a) The planned or confirmed training courses are subject to adjustment or cancellation, depending on numbers of trainees enrolled, weather, tutor’s physical fitness, or other unexpected situations.
b) The confirmed, adjusted, or cancelled training courses will be informed via email by DQS to registered email addresses.
c) The training certificates will remain property of DQS-HK until full-payment is received and other applicable terms are met.
d) For the billable full-day training courses in DQS-HK Office, light lunch is normally included unless otherwise specified.
e) Paid training fee is not refundable unless cancellation of course by DQS-HK. If a confirmed course is cancelled by DQS-HK, the participants agree that the paid fee can be refunded and no other compensation is eligible.
f) The tutor may adjust some course contents as appropriate during the training delivery.
g) The training materials and exam paper are for use by registered participants during course only.
h) For a course with exam in paper, one retake can be offered for free within 7 days after lecturing training end day. Additional retake can be provided at HKD 300/person/time within 14 days after lecturing training end day.
i) Online Exam is applied to the course marked with * at Exam section, for which an online certificate will be available after passing the exam. Certificate in hard copy can be provided at HKD 100/pc for such course.
j) There is no more charge for online exam (with up to 2 re-takes within 7 days) and online certificate with well advanced payment for the course.
k) The prices may be adjusted without advanced notice, which will be applied to orders received later than it.
l) For a course with exceeding participants, seats will be provided on a first-come-first-service basis against payment.
m) DQS-HK doesn’t hold responsibility for any loss from the use of training materials, knowledge, or advice from the training courses.
n) Click here for Adverse Weather Arrangements. For a course or exam affected by bad weather, DQS-HK will reschedule the part of affected activities.

l) For a group buying course, the client can request course in a client-provided venue on preferred dates, with tutor’s travel expense billing to client.
The additional terms for such courses are specified in the Group Training Service Terms posted at https://www.dqs.hk/customers/contracts/.